Return policy

1. Eligibility for Returns and Exchanges

We accept returns and exchanges within [specify period, e.g., 30 days] of the purchase date, subject to the following conditions:

• Original Condition: Items must be unused, in original packaging, and in the same condition as when received.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.

2. Non-Returnable Items

Certain items are not eligible for returns or exchanges, including:

• Customized or Personalized Products
• Final Sale Items: Items marked as “final sale” are not eligible for return or exchange.
• Gift Cards

3. Process for Returns

To initiate a return:

• Contact Us: Email us at [Contact Email] with your order number and reason for return.
• Shipping the Product: If approved, you will receive instructions on how and where to send the item. Please note that the customer is responsible for return shipping costs, except in cases of defective or incorrect items.

4. Refunds

• Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within [number of days, e.g., 5-7 business days].
• Method of Refund: Refunds are issued to the original payment method.

5. Exchanges

If you wish to exchange an item:

• Contact Us: Reach out within the return period at [Contact Email/Phone Number] to initiate the exchange process.
• Product Availability: Exchanges are subject to product availability. If the desired item is unavailable, you may opt for a refund or a different item.

6. Defective or Damaged Items

If you received a defective or damaged product, please contact us immediately. We will provide a replacement or issue a refund, including any shipping costs, once the defect is confirmed.

7. Contact Us

For any questions about returns and exchanges, please contact:

[Your Company Name]
[Contact Phone Number]
[Contact Email Address]